general FAQ

kgt has monthly stock drops- which is when you are able to purchase! we create one of a kind pieces that are pre made and ready to ship. each piece has been made in a certain size/design. those details are in the listing of the item.

knottygirlthreads is based in the US and ships worldwide.

all of the pre made items are ready to ship within 7 days. any plus size custom items will take 3-4 weeks to be made and shipped. everything ships out first class USPS unless it is too heavy, which it then ships out priority USPS. if you need a rush shipping option, please contact us prior to purchasing.

currently our customs are not open. the only custom pieces we make are for plus size custom listings. if you are a plus size cutie, then you will have a few custom spots opened up during restocks.

yes, we release custom plus size listings every month with our restocks. the plus size customs will be labeled "PLUS SIZE....". all you have to do is purchase the listing and then fill out the custom plus size form listed under our contact page here on the site. you provide us with your personal measurements there. plus size customs have a turn around time of 3-4 weeks. In the future we will try our best to standardize plus sizes on our size chart.

Returns and Exchanges

I do not accept money refunds on restock or custom items. If there is an issue with your order we can work towards finding a solution together, whether that be an exchange or store credit.

depending on the situation, i may be able to offer exchanges. however, because our items are ususally one of a kind and sell out relatively fast- we are not always able to offer exchanges. if you happen to be able to exchange an item, you must cover the cost of shipping to return it back to me.

unfortunately, the post office loses packages or can get mis-delivered. if your package is lost, please contact your local post office to open a claim. feel free to contact me and let me know it hasn't been delivered. i am not responsible for lost or damaged packages, but we can find a solution together to work it out!

our sizing is very detailed and the tops themselves can be very adjustable. please triple check the kgt size chart and your measurements to insure that the top you are ordering fits. if you happen to measure inaccurately, not read our size chart, or not double check the size of the item you ordered, we will not offer refunds/returns/exchanges etc.

Care and materials

remove any crystal pendants from the top. it is recommended that you handwash the item with cold water and lay flat to dry. if you have to use a machine, please always put the item in a laundry bag so that it doesn't snag on anything. wash with cold water and on delicated. lay flat to air dry. we are not responsible for any damage in the washing process.

we use 100% stainless steel chains and metal hardware. it is hypoallergenic and non tarnish. it will hold up in water perfectly fine! remember to always remove and crystal pendants from the top prior to washing because those are not meant to be washed.

majority of our tops are made with 100% cotton. but some do have velvet or non cotton accents which are polyester. materials of each top are listed in the description of the item.

Didn't find what you were looking for? Feel free to contact us at any time!