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FAQ

Find the most frequently asked questions below.

kgt has monthly restocks- which is when you are only able to purchase! we do not take pre orders.we create one of a kind pieces that are pre made and ready to ship during our restock day. each piece has been made in a certain size/design. those details are in the listing of that specific item.

prices vary for every restock depending on what type of designs we are making! on average, our designs range $100-$400. we offer payment plans via shop pay.

yes we offer payment plans on everything via shoppay. shoppay breaks down your order into 4 separate interest-free payments that you pay every 2 weeks.

yes, we release custom plus size listings occassionally. the plus size customs will be labeled "PLUS SIZE....". all you have to do is purchase the listing and then fill out the custom plus size form listed under our contact page here on the site. you provide us with your personal measurements there. plus size customs have a turn around time of 3-4 weeks. In the future we will try our best to standardize plus sizes on our size chart.

currently our customs are not open. 

all of the pre made items are ready to ship within 7-14 days. any plus size custom items will take 3-4 weeks to be made and shipped. everything ships out first class USPS unless it is too heavy, which it then ships out priority USPS. please note international orders usually take 2-4+ weeks to arrive.

majority of our tops are made with 100% cotton. but some do have velvet or non cotton accents which are polyester. materials of each top are listed in the description of the item.

 

we use 100% stainless steel chains and metal hardware. it is hypoallergenic and non tarnish. it will hold up in water perfectly fine! remember to always remove and crystal pendants from the top prior to washing because those are not meant to be washed.

 

remove any crystal or jewelry pendants from the top. there are clasps you can undo to remove them. it is recommended that you handwash the item with cold water and lay flat to dry. if you have to use a machine, please always put the item in a laundry bag so that it doesn't snag on anything. wash with cold water and on delicate. lay flat to air dry. we are not responsible for any damage in the washing process.

we are based in the US and we ship worldwide

please contact us via our contact page on our website for any refund/return concerns. If there is an issue with your item, you may return the item for 100% store credit. We do not accept full cash refunds. you must return the item back to us to receive the store credit. if you do not ship the item correctly or the post office loses the package, the store credit will not be given. we recommend shipping the item back via usps priority mail.

our sizing is very detailed and the tops themselves can be very adjustable. please triple check the kgt size chart and your measurements to insure that the top you are ordering fits. if you happen to measure inaccurately, not read our size chart, or not double check the size of the item you ordered, you can return the item for store credit.

need additional help?
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